Manage Registrations

Forms: Issuing a Refund/Cancelling a Transaction
If the registrant paid by credit card and you need to issue a refund, you will need to first issue the refund via the merchant provider gateway that you...
Thu, Aug 6, 2026 at 12:24 PM
Forms: Splitting Payment Between Multiple Credit Cards
A donor may want to split payment between two credit cards, or two donors may want to sponsor one item jointly. Our system can only process one credit card ...
Thu, Aug 6, 2026 at 3:51 AM
Forms: Resending Invoice Emails to Donors with Balances
You can use our system to track unpaid balances from your registrants. How to get there: Login to your Wizevents account. Click on the Registration F...
Thu, Aug 6, 2026 at 3:56 AM
Forms: Correcting a Registration When a Donor Selects an Incorrect Sponsorship Level or Ticket Option
If a donor selects an incorrect sponsorship level or ticket option and requests a registration change due to an incorrect payment amount, the original regi...
Thu, Aug 6, 2026 at 12:27 PM
Forms: Complementary Tickets - Creating a Discount Comp Code
Discount codes can be setup in Wizevents for complementary tickets (100% off). How to get there: Login to your Wizevents account. Click on the Regis...
Thu, Aug 6, 2026 at 1:28 PM
Forms: Creating Discount Codes for Registration
Discount codes can be setup in Wizevents as either a percentage off or dollar amount off the registration total. Note that this is for the entire registra...
Thu, Aug 6, 2026 at 1:19 PM
Forms: View Credit Card Errors
You may need to view the list of credit card errors for when donors have tried unsuccessfully to use their credit cards to process registrations. How to...
Thu, Aug 6, 2026 at 2:55 PM
Forms: change a ticket to "sold out" when there are no longer attendee tickets available
You may want to change a ticket to "sold out" when there are no longer attendee tickets available.  How to get there: Login to your Wizevent...
Wed, Aug 5, 2026 at 4:49 AM
Forms: Removing (Hiding) A Ticket Item From Appearing On The Registration Form
You may want to remove the option to purchase a specific ticket, but cannot delete it because individuals have already purchased those sort of tickets. ...
Tue, Aug 4, 2026 at 2:13 PM
Forms: Change a sponsorship package ticket that includes tickets to no longer allow for attendee tickets
You may want to change a sponsorship package ticket that includes tickets to no longer allow for attendee tickets. This is when you still want the sponsorsh...
Wed, Aug 5, 2026 at 4:41 AM